**NEW** Our new GP Extended Access HUB is now open. Please click on the Opening Times tab for more information.
180 MISSED APPOINTMENTS PER MONTH!
Appointment Waiting Times are currently 20 working days to see a Doctor for routine appointments (that’s 4 weeks!), possibly longer so see the GP of your choice. Many patients complain about having to wait this long to see a Doctor, and justifiably, but these delays can be dramatically reduced if patients just cancel any Appointments they make but later find they do not need - so it can be freed up for another patient to use. This is when a patient doesn’t turn up to attend their appointment. It results in 180 missed opportunities a month for other patients to see a Doctor! That’s an average of 42 per week, and 6 per day! If we don’t address this, it will be 2,160 missed Appointments a year - every year!
you can now cancel your appointment by replying CANCEL to your text message reminder. to sign up for SMS reminders please speak to a member of our reception team. Alternatively you can still call to cancel your appointment please call 01277 218393 and choose option 6.
Minor Injuries Unit
The Minor Injuries Unit at Orsett Hospital is open Monday - Sunday from 10:00 – 20:00.
Patients are encouraged to use this service instead of A&E for minor injuries.
Click here to read more about this service.
Bank Holiday Opening Times
We will be closed on the following Bank Holidays
Monday 28th May 2018
Monday 27th August 2018
Tuesday 25th December 2018
Wednesday 26th December 2018
Normal opening hours will resume at 8.00 am on the following day after a bank holiday closure.
Time to Learn Training afternoons
The surgery will be closed from 1pm on the following Tuesday afternoons for practice training.
5th June 2018
3rd July 2018
4th September 2018
2nd October 2018
6th November 2018
4th December 2018
Normal opening hours will resume at 8.00 am on the following day.
When We Are Closed
If you need urgent medical advice when the surgery is closed please contact the South Essex NHS 111 service directly by dialling 111. The call is free of charge.
Alternatively you may still contact the surgeries (New Surgery on 01277 218393. Brambles Surgery on 01277 215738) and your call will be automatically re-routed to the NHS 111 service directly, however the call will be charged.
The South Essex NHS 111 service provides urgent medical care when the practice is closed between 18:30 and 08:00 weekdays as well as weekends. Please note that although the surgery is open on Saturday mornings, this is via an extended hours enhanced service contract with the National Commissioning Board and the practice is contracted to provide pre-bookable appointments only. All requests for urgent medical attention that cannot wait for the surgery to open must be directed to the NHS 111 service as stated above, or accessed by calling the practice on 01277 218393.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.