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Practice Charter

We are committed to giving you the best service we can. This is possible if we work together. Please help us to help you.

We Will:

  • Treat you with courtesy and confidentiality
  • Treat you as a partner and discuss your care and treatment with you
  • Give you full information on the services we offer
  • Provide you with emergency care when you need it
  • Refer you to a consultant when your doctor thinks it is necessary
  • Refer you for a second opinion when you and your GP agree it is needed
  • Give you access to your health records, subject to the Law
  • Keep the contents of your health records confidential
  • Give you a full and prompt reply to any complaints you make about our services

Please Will You:

  • Treat us with respect and courtesy
  • Tell us if you are unsure about the treatment we are offering you
  • Use the emergency service only in a genuine emergency
  • Ask us for a night visit only in a genuine emergency
  • Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity
  • Keep your appointments and let us know as early as possible if you can not
  • Let us know when you change name or address
  • Let us know when we have done well
  • We welcome suggestions as to how our service can be improved

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website