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Noticeboard

CORONAVIRUS (COVID-19) GUIDANCE

If you suspect you have symptoms of coronavirus, do not come to the surgery. Self-isolate and access 111 online for guidance on your particular circumstances. 

You do not need to contact NHS 111 to tell them you're staying at home.

Stay at home if you have either:

  • a high temperature
  • a new continuous cough

This will help protect others in your community while you are infectious.

Current official guidance from Public Health England is to stay indoors and avoid contact with other people.

In the last 14 days, if have you travelled to the UK from:

 or:

  • you have returned from Italy since 9th March 2020

Stay indoors and avoid contact with other people (even if you have no symptoms). To find out what to do search 'nhs coronavirus' for advice or access 111 online coronavirus service.

if you’ve travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if your symptoms are mild:

  • mainland China outside of Hubei province
  • South Korea outside of the special care zones
  • Cambodia
  • Hong Kong
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

Use the 111 online coronavirus service to find out what to do next.

Do not go to a GP surgery, pharmacy or hospital.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the health board and government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

GDPR

Please see our data privacy notice.

Privacy information leaflet

Privacy information leaflet for children

Freedom of Information

Information about the general practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Please consult our complaints leaflet.

Extended Access Service Complaints

If you have been seen by the Extended Access Service at the Brambles Surgery at an evening or weekend appointment and wish to raise a complaint or concern, please contact their General Manager:

 

Email Peter Hadfield at ace.ltd.nhs.net

 

By post: The Brambles Surgery, Geary Dr, Brentwood, CM15 9DY

Full Extended Access complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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