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Noticeboard

CORONAVIRUS

Due to the lockdown, our door is closed and you can only be invited for an appointment by GP or nurse after being screened by triage first - use eConsult to request an appointment.

STAY ALERT TO STAY SAFE


Everyone must stay alert to help to the spread of coronavirus. Failure to do so puts lives at risk unnecessarily.


With governments easing of restrictions, as of 4th July you can now:

  • meet in groups of up to two households (your support bubble counts as one) in any location - indoors or outdoors, public or private. You don't always have to meet with the same household, it can be different households at different times. You still need to maintain social distancing from anyone not within your household or bubble. This change doesn't affect the support you receive from your carers
  • when outside you can continue to meet in groups of up to six people from different households, following social distancing guidelines
  • venues and businesses such as restaurants, cinemas, visitor attractions, hotels, campsites and pubs can open - but certain premises where risk of transmission may be higher will remain closed
  • other public spaces, such as libraries, community centres, places of worship, outdoor playgrounds and outdoor gyms will be able to open
  • stay overnight away from home with your own household or support bubble, or with members of one other household
  • it is against the law to gather in groups larger than 30 people, except for a limited set of circumstances to be set out in law

You should not:

  • gather indoors in groups of more than two households (your support bubble counts as one household) - this includes when dining or going to a pub
  • gather outdoors in groups larger than six people from different households; gatherings of larger than six people should only take places if everyone on from just two households
  • interact socially with anyone outside of the group you are attending a place with, even if you see someone you know, for example in a restaurant, place of worship or community centre
  • hold or attend celebrations (such as parties) where it is difficult to attend social distancing
  • stay overnight away from home with members of more than one other household (your support bubble counts as one household)

Gatherings of more than 30 people are not allowed, apart from some limited circumstances to be set out in law.

For more information please visit the uk.gov information page.


As before, you must still:

  • stay at least two metres (three steps) away from anyone you don't live with/outside of your support bubble when outside your home
  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitizer gel if soap and water are unavailable
  • wash your hands as soon as you get home
  • cover your nose and mouth with a tissue or your sleeve (not your hands!) when you cough or sneeze
  • put used tissues in the bins immediately and wash your hands afterwards 
  • wear a something that covers your nose and mouth when it's hard to keep away from people, such as in the shops or on public transport

DO NOT GO TO YOUR GP SURGERY, HOSPITAL OR PHARMACY IF YOU HAVE SYMPTOMS OF CORONAVIRUS.

FOR MORE INFORMATION PLEASE SEE OUR PAGE ON CORONAVIRUS GUIDANCE

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the health board and government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

GDPR

Please see our data privacy notice.

Privacy information leaflet

Privacy information leaflet for children

NHS Digital transparency notice

Freedom of Information

Information about the general practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Please consult our complaints leaflet.

Extended Access Service Complaints

If you have been seen by the Extended Access Service at the Brambles Surgery at an evening or weekend appointment and wish to raise a complaint or concern, please contact their General Manager:

 

Email Peter Hadfield at ace.ltd.nhs.net

 

By post: The Brambles Surgery, Geary Dr, Brentwood, CM15 9DY

Full Extended Access complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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