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Due to the lockdown, our door is closed and you can only be invited for an appointment by GP or nurse after being screened by triage first - use eConsult to request an appointment.


Everyone must stay alert to help to the spread of coronavirus. Failure to do so puts lives at risk unnecessarily.

With governments easing of restrictions, as of 4th July you can now:

  • meet in groups of up to two households (your support bubble counts as one) in any location - indoors or outdoors, public or private. You don't always have to meet with the same household, it can be different households at different times. You still need to maintain social distancing from anyone not within your household or bubble. This change doesn't affect the support you receive from your carers
  • when outside you can continue to meet in groups of up to six people from different households, following social distancing guidelines
  • venues and businesses such as restaurants, cinemas, visitor attractions, hotels, campsites and pubs can open - but certain premises where risk of transmission may be higher will remain closed
  • other public spaces, such as libraries, community centres, places of worship, outdoor playgrounds and outdoor gyms will be able to open
  • stay overnight away from home with your own household or support bubble, or with members of one other household
  • it is against the law to gather in groups larger than 30 people, except for a limited set of circumstances to be set out in law

You should not:

  • gather indoors in groups of more than two households (your support bubble counts as one household) - this includes when dining or going to a pub
  • gather outdoors in groups larger than six people from different households; gatherings of larger than six people should only take places if everyone on from just two households
  • interact socially with anyone outside of the group you are attending a place with, even if you see someone you know, for example in a restaurant, place of worship or community centre
  • hold or attend celebrations (such as parties) where it is difficult to attend social distancing
  • stay overnight away from home with members of more than one other household (your support bubble counts as one household)

Gatherings of more than 30 people are not allowed, apart from some limited circumstances to be set out in law.

For more information please visit the information page.

As before, you must still:

  • stay at least two metres (three steps) away from anyone you don't live with/outside of your support bubble when outside your home
  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitizer gel if soap and water are unavailable
  • wash your hands as soon as you get home
  • cover your nose and mouth with a tissue or your sleeve (not your hands!) when you cough or sneeze
  • put used tissues in the bins immediately and wash your hands afterwards 
  • wear a something that covers your nose and mouth when it's hard to keep away from people, such as in the shops or on public transport



Latest News

Download the NHS App

The NHS App is owned and run by the NHS. It is a simple and secure way to access a range of NHS services from your smartphone or tablet.

Available on iOS and Android - download it from the App Store or Google Play.

The NHS App can be used for:

  • get advice about coronavirus
  • order repeat prescriptions
  • check your symptoms
  • view your medical record
  • book appointments (once the lockdown is lifted)
  • register your organ donation decision
  • find out more about how the NHS uses your data

For more information click here.

Advice for Parents During Coronavirus

Click here for advice for parents during this time.

Introducing eConsult

Introducing eConsult* - the new online alternative to telephoning reception, for pretty much anything!

Simply submit your request online and await a response from reception.

No login details required!

eConsult replaces the WebGP service some patients would have been familiar with.

Click here to access eConsult.

*Not to be confused with SystmOnline

Letters to High-Risk Groups

All letters to high-risk patients have been sent out centrally by NHS England; they are not sent by us.

Practices have been instructed to await guidance from NHS England before identifying further patients.

New Recall System

We are using a new recall system this year so you may notice that your Annual Reviews are earlier/later than usual. With this new system, we will try to ensure that all reviews are done within one visit to the practice.

Scam Alert

We ask patients to be aware of a telephone scam whereby somebody claiming to be from Public Health England asks if you have received their letter from the government, and then asks if you have support from family and friend etc. These callers are trying to obtain personal details over the phone, so please exercise caution if you receive an unexpected call like this.

Front Door Locked

We have now locked the front door due the increased measures against the Covid-19 outbreak.

Appointments will be be telephone where possible. Patients with existing appointments will be notified in due course.

Patients will need to telephone first if they feel they need to be seen, and GPs will triage and invite patients they decide need a face-to-face appointment.

You can order your prescriptions online using SystmOnline, by phone (until 31st March), or by posting a note through the door. Prescriptions will be sent to a pharmacy of your choosing - please nominate a pharmacy whichever method you request by. Existing printed tokens will need to be sent to a pharmacy, so please nominate which pharmacy they should be sent to.

Practice Statement on Changes to Appointment System

Click here to read our practice statement on the changes to the appointment system in light of the coronavirus outbreak.

Online Booking Disabled

As part of their coronavirus preparation guidance, Public Health England have recommended that all practices temporarily disable online booking of appointments so they can be triaged. We apologise for any inconvenience.

Coronavirus Guidance

Please refer to our coronavirus guidance page for regular updates from Public Health England.

Three Working Days for Prescriptions

As of 1st March we are now allowing three working days from request for prescriptions to be ready.

For example, if you put in a request on a Monday, you should not expect it any sooner than 17:00 on the Thursday.

17/02/2020 Internet Update

Our internet connection has been restored.

10/02/2020 Telephone Line Problems

We are currently experiencing further problems with our telephone lines and ae are working to have this fixed as soon as possible. Please check back for updates.

Electronic Prescription Service News

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 20th January.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

New GP: Dr. Rustgi

Dr. Rustgi has now joined the practice and will take on Dr. Hossain's list. We're sure you will join us in making her feel welcome.

Flu Jabs

We are now booking flu jab appointments.  Call to book on 01277 218393 or come to reception.

Cancelling Appointments by Text

If you want to cancel an appointment by text, simply reply to your text reminder with 'cancel', and the system will automatically cancel it.

Please note: if you reply with anything other than 'cancel' the system will not recognise it and it won't work.

Time to Learn

Every first Tuesday of the month* all practices in the area close at 13:00 for staff training.

Please see the Time to Learn page for the dates for this year.

**NEW** GP Extended Access HUB now open.

Please see our opening times page for more information.

New General Data Protection Regulations (GDPR)

Please see privacy notice

Ear Irrigation No Longer Available

Please be advised that ear irrigation is not a service provided by the NHS, and it is unfortunately no longer feasible to offer it at this practice.

Should you require this service, you would need to arrange it privately.

10 Insider Tips

We bet you didn't know these facts about your GP! 10 insider tips

Missed Appointments


Appointment waiting times are currently 20 working days to see a doctor for routine appointments (that’s 4 weeks!), possibly longer so see the GP of your choice. Many patients complain about having to wait this long to see a doctor, and justifiably so, but these delays can be dramatically reduced if patients just cancel any appointments they later find they do not need so they can be freed up for other patients.

On average there are 140 missed opportunities a month for other patients to see a doctor! That’s around 32 per week, and 4 per day! If we don’t address this, it will be 2,160 missed appointments a year - every year!

You can now cancel your appointment by replying CANCEL to your text message reminder - not a full sentence please, as the system will not recognise it. To sign up for SMS reminders please speak to a member of our reception team. Alternatively, you can still call to cancel your appointment please call 01277 218393 and choose option 6.


Minor Injuries Unit

The Minor Injuries Unit at Orsett Hospital is open Monday - Sunday from 10:00 – 20:00.

Patients are encouraged to use this service instead of A&E for minor injuries.

Click here to read more about this service.

Bank Holiday Closures

We will be closed on the following Bank Holidays:

Friday 10th April 2020 OPEN

Monday 13th April 2020 OPEN

Friday 8th May 2020

Monday 25th May 2020

Monday 31st August 2020

Friday 25th December 2020

Saturday 26th December 2020

Monday 28th December 2020

Friday 1st January 2021

Normal opening hours will resume at 8.00 am on the following working day after bank holiday closure.

Time to Learn Training afternoons

The surgery will be closed from 13:00 on the following Tuesday afternoons for practice training:

Tuesday 4th February 2020

Tuesday 3rd March 2020

Tuesday 7th April 2020

Tuesday 5th May 2020

Tuesday 2nd June 2020

Tuesday 7th July 2020


Tuesday 1st September 2020

Tuesday 6th October 2020

Tuesday 3rd November 2020

Tuesday 1st December 2020

Normal opening hours will resume at 08:00 the following day.


When We Are Closed

If you need urgent medical advice when the surgery is closed please contact the South Essex NHS 111 service directly by dialling 111. The call is free of charge.

Alternatively you may still contact the surgeries (New Surgery on 01277 218393. Brambles Surgery on 01277 215738) and your call will be automatically re-routed to the NHS 111 service directly, however the call will be charged.

The South Essex NHS 111 service provides urgent medical care when the practice is closed between 18:30 and 08:00 weekdays as well as weekends. Please note that although the surgery is open on Saturday mornings, this is via an extended hours enhanced service contract with the National Commissioning Board and the practice is contracted to provide pre-bookable appointments only. All requests for urgent medical attention that cannot wait for the surgery to open must be directed to the NHS 111 service as stated above, or accessed by calling the practice on 01277 218393.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Health News from the BBC and the NHS

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