Telephone prescription requests to end 1st November (unless housebound)
From 1st November we will be no longer be taking prescription requests by telephone (with exception of housebound patients). We temporarily allowed this during the lockdown, but feel it is time to revert to normal practice.
You can still order online, put your repeat slip through our letterbox, or arrange for your a pharmacy to request on your behalf.
Thank you for your co-operation.
A notice about viewing upcoming telephone appointments online
We have been made aware that upcoming telephone appointments are visible on SystmOnline on the Future Appointments page, causing the understandable expectation that the GP will call at the time shown.
Please ignore the time displayed on SystmOnline for your telephone appointment. The GP will call you that day, prioritising urgent calls first, but not at the specified time.
We have looked into making telephone appointments invisible online, but this isn't possible.
Thank you for your understanding.
Flu jabs for 50-64s
The government has advised that people aged 50-64 who are not normally eligible for a flu jab should contact their GP about getting one.
Please be advised that we are awaiting goverment guidance on when this will be available. Currently we can only vaccinate those aged 65+ and those who would usually qualify.
When we know more we will post it here.
Welcome Dr. Banks-Eniola
Several of you will have become familiar with Dr. Banks Eniola over the past year as she completed her registrar placement. We are thrilled to welcome her back permanently now that she has qualified as a GP!
Farewell Dr. Rustgi
Dr. Rustgi has now left the practice to work closer to her home. We wish her well for the future.
Download the NHS App
The NHS App is owned and run by the NHS. It is a simple and secure way to access a range of NHS services from your smartphone or tablet.
Available on iOS and Android - download it from the App Store or Google Play.
The NHS App can be used for:
- get advice about coronavirus
- order repeat prescriptions
- check your symptoms
- view your medical record
- book appointments (once the lockdown is lifted)
- register your organ donation decision
- find out more about how the NHS uses your data
For more information click here.
Advice for Parents During Coronavirus
Click here for advice for parents during this time.
Introducing eConsult* - the new online alternative to telephoning reception, for pretty much anything!
Simply submit your request online and await a response from reception.
No login details required!
eConsult replaces the WebGP service some patients would have been familiar with.
Click here to access eConsult.
*Not to be confused with SystmOnline
Letters to High-Risk Groups
All letters to high-risk patients have been sent out centrally by NHS England; they are not sent by us.
Practices have been instructed to await guidance from NHS England before identifying further patients.
New Recall System
We are using a new recall system this year so you may notice that your Annual Reviews are earlier/later than usual. With this new system, we will try to ensure that all reviews are done within one visit to the practice.
We ask patients to be aware of a telephone scam whereby somebody claiming to be from Public Health England asks if you have received their letter from the government, and then asks if you have support from family and friend etc. These callers are trying to obtain personal details over the phone, so please exercise caution if you receive an unexpected call like this.
Front Door Locked
We have now locked the front door due to the increased measures against the Covid-19 outbreak.
Appointments will be be telephone where possible. Patients with existing appointments will be notified in due course.
Patients will need to telephone first if they feel they need to be seen, and GPs will triage and invite patients they decide need a face-to-face appointment.
You can order your prescriptions online using SystmOnline, by phone, or by posting a note through the door. Prescriptions will be sent to a pharmacy of your choosing - please nominate a pharmacy whichever method you request by. Existing printed tokens will need to be sent to a pharmacy, so please nominate which pharmacy they should be sent to.
Practice Statement on Changes to Appointment System
Click here to read our practice statement on the changes to the appointment system in light of the coronavirus outbreak.
Online Booking Disabled
As part of their coronavirus preparation guidance, Public Health England have recommended that all practices temporarily disable online booking of appointments so they can be triaged. We apologise for any inconvenience.
Please refer to our coronavirus guidance page for regular updates from Public Health England.
Three Working Days for Prescriptions
As of 1st March we are now allowing three working days from request for prescriptions to be ready.
For example, if you put in a request on a Monday, you should not expect it any sooner than 17:00 on the Thursday.
Electronic Prescription Service News
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 20th January.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
All eligible patients will be contacted by either SMS message or letter within the next 2 weeks. We are currently awaiting delivery of our vaccines.
Cancelling Appointments by Text
If you want to cancel an appointment by text, simply reply to your text reminder with 'cancel', and the system will automatically cancel it.
Please note: if you reply with anything other than 'cancel' the system will not recognise it and it won't work.
Time to Learn
Every first Tuesday of the month* all practices in the area close at 13:00 for staff training.
Please see the Time to Learn page for the dates for this year.
**NEW** GP Extended Access HUB now open.
Please see our opening times page for more information.
New General Data Protection Regulations (GDPR)
Please see privacy notice
Ear Irrigation No Longer Available
Please be advised that ear irrigation is not a service provided by the NHS, and it is unfortunately no longer feasible to offer it at this practice.
Should you require this service, you would need to arrange it privately.
10 Insider Tips
We bet you didn't know these facts about your GP! 10 insider tips
140 MISSED APPOINTMENTS PER MONTH!
Appointment waiting times are currently 20 working days to see a doctor for routine appointments (that’s 4 weeks!), possibly longer so see the GP of your choice. Many patients complain about having to wait this long to see a doctor, and justifiably so, but these delays can be dramatically reduced if patients just cancel any appointments they later find they do not need so they can be freed up for other patients.
On average there are 140 missed opportunities a month for other patients to see a doctor! That’s around 32 per week, and 4 per day! If we don’t address this, it will be 2,160 missed appointments a year - every year!
You can now cancel your appointment by replying CANCEL to your text message reminder - not a full sentence please, as the system will not recognise it. To sign up for SMS reminders please speak to a member of our reception team. Alternatively, you can still call to cancel your appointment please call 01277 218393 and choose option 6.
Minor Injuries Unit
The Minor Injuries Unit at Orsett Hospital is open Monday - Sunday from 10:00 – 20:00.
Patients are encouraged to use this service instead of A&E for minor injuries.
Click here to read more about this service.
Bank Holiday Closures
We will be closed on the following Bank Holidays:
Friday 10th April 2020 OPEN
Monday 13th April 2020 OPEN
Friday 8th May 2020
Monday 25th May 2020
Monday 31st August 2020
Friday 25th December 2020
Saturday 26th December 2020
Monday 28th December 2020
Friday 1st January 2021
Normal opening hours will resume at 8.00 am on the following working day after bank holiday closure.
Time to Learn Training afternoons
The surgery will be closed from 13:00 on the following Tuesday afternoons for practice training:
Tuesday 4th February 2020
Tuesday 3rd March 2020
Tuesday 7th April 2020
Tuesday 5th May 2020
Tuesday 2nd June 2020
Tuesday 7th July 2020
[AUGUST - NO TIME TO LEARN CLOSURE]
Tuesday 1st September 2020
Tuesday 6th October 2020
Tuesday 3rd November 2020
Tuesday 1st December 2020
Normal opening hours will resume at 08:00 the following day.
When We Are Closed
If you need urgent medical advice when the surgery is closed please contact the South Essex NHS 111 service directly by dialling 111. The call is free of charge.
Alternatively you may still contact the surgeries (New Surgery on 01277 218393. Brambles Surgery on 01277 215738) and your call will be automatically re-routed to the NHS 111 service directly, however the call will be charged.
The South Essex NHS 111 service provides urgent medical care when the practice is closed between 18:30 and 08:00 weekdays as well as weekends. Please note that although the surgery is open on Saturday mornings, this is via an extended hours enhanced service contract with the National Commissioning Board and the practice is contracted to provide pre-bookable appointments only. All requests for urgent medical attention that cannot wait for the surgery to open must be directed to the NHS 111 service as stated above, or accessed by calling the practice on 01277 218393.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.