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The New Surgery8 Shenfield RoadBrentwoodEssex CM15 8ABThe BramblesGreenwich AvenueBrentwoodEssex CM14 4SW, Tel: 01277 218393
All consultations will at first be carried out by telephone by one of our GPs or Nurse practitioners. This is to ensure we are keeping both our patients and staff safe. If once you have spoke to a GP or Nurse Practitioner they need to see you for a face to face consultation, they will give you a time to attend the practice. Due to the fact we have quite a small reception area we need to ensure we have enough space between patients to follow the government social distancing advice. This is also the reason our front door is currently locked. We are required to comply with the social distancing guidelines which means after measuring the appropriate distance between the seats we can get 6 people in the waiting room downstairs and 4 upstairs. We are testing the temperature of all staff and patients when they arrive at the practice and we are asking all patients attending to wear a face covering. Our phone lines are exceptionally busy and we ask that if you have access to the internet you please complete an eConsult. This comes directly to us and we will contact you within 48hrs. Any eConsults left for us between 4pm on Friday and 8am on Monday will be dealt with on Monday.
We have extra staff where possible answering the phones and are doing our best to answer them as quickly as possible.
We thank all our patients for their continued support in this unprecedented time.
The advice for everyone is to follow this guidance.
The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell (anosmia).
If you develop these symptoms, however mild, or you have received a positive coronavirus (COVID-19) test result, then you should immediately self-isolate stay at home for at least 10 days from when your symptoms started. If you live with others, all other household members who remain well must stay at home and not leave the house for 14 days. See the stay at home guidance for further information.
You do not need to call NHS 111 to go into self-isolation. If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 10 days, then use the NHS 111 online service. If you have do not have internet access, you should call NHS 111. For a medical emergency dial 999
If you have any symptoms of COVID-19, you should arrange a test by visiting NHS.UK, or contact 119 via telephone if you do not have internet access.
Wash your hands more often than usual, for 20 seconds using soap and water or hand sanitiser, particularly after coughing, sneezing and blowing your nose, before you eat or handle food, or when you get to work or arrive home
Cover your mouth and nose with disposable tissues when you cough or sneeze. If you do not have a tissue, sneeze into the crook of your elbow, not into your hand. Dispose of tissues into a disposable rubbish bag and immediately wash your hands with soap and water for 20 seconds or use hand sanitiser.
You must wear a face covering by law in some public places unless you have a face covering exemption because of your age, health or another condition. You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet. Social distancing, hand washing and covering coughs and sneezes, remain the most important measures to prevent the spread of COVID-19. Face coverings do not replace these. See the staying safe outside your home guidance, and you can find guidance on how to wear and make a cloth face covering.
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
At the current time and based on our understanding of what is known so far, COVID-19 can make anyone seriously ill, but for some people the risk is higher. You can find more information on higher risk groups on NHS.UK. As more information emerges, recommendations may change.
COVID-19 updates and information in British Sign Language can be accessed on SignHealth’s website.
As before, you must still:
DO NOT GO TO YOUR GP SURGERY, HOSPITAL OR PHARMACY IF YOU HAVE SYMPTOMS OF CORONAVIRUS.
FOR MORE INFORMATION PLEASE SEE OUR PAGE ON CORONAVIRUS GUIDANCE
*Weekend extended hours
Saturday: 08:30 - 12:30
Please note that appointments for Saturdays are pre-bookable only, and any emergency requests will be diverted to the out-of-hours service.
The Brambles is closed between 13:00 - 14:00
If you need urgent medical advice when the surgery is closed please contact the South Essex NHS 111 service directly by dialling 111. The call is free of charge.
Alternatively you may still call the surgeries (New Surgery on 01277 218393; Brambles Surgery on 01277 215738) and your call will be automatically re-routed to the NHS 111 service directly, however the call will be charged.
The South Essex NHS 111 service provides urgent medical care when the practice is closed between 18:30 and 08:00 on weekdays, as well as weekends.
Please note that although the surgery is open on Saturday mornings, this is via an extended hours enhanced service contract with the National Commissioning Board, and the practice is contracted to provide pre-bookable appointments only. All requests for urgent medical attention that cannot wait for the surgery to open must be directed to the NHS 111 service as stated above.
Out-of-hours services are generally busy, so please think carefully before asking to see a doctor, and only do so if you genuinely cannot wait until the surgery re-opens.
The Brentwood Extended Access HUB opened in April 2018. It operates from the Brambles Surgery, which is located on the old Highwood hospital site on Geary Drive.
To access this service, please contact us as normal to book an appointment in the HUB - the opening times are as follows:
Monday to Friday 6.30pm to 8pm
Saturday 9am to 3pm
Sunday 10am to 2pm
For further information please download the ACE patient leaflet here: ACE leaflet
The GP Extended Access Service is provided by Accountable Care Enterprise Ltd. (ACE). It is wholly owned by the GP practices in Brentwood, working together on behalf of patients and staff to deliver safe and effective healthcare services outside of usual working hours.
For complaints relating to the Extended Access HUB please see our practice policies page.
The surgery closes on all bank and national holidays.
UPDATE: NHS have instructed all GP practices to remain open on Good Friday and Easter Monday to alleviate pressure on NHS 111. Please be advised that there will only be a skeleton staff, and lockdown arrangements will be maintained.
We will therefore be closed on the following dates, unless we are told otherwise:
Friday 10th April 2020 OPEN
Monday 13th April 2020 OPEN
Friday 8th May 2020
Monday 25th May 2020
Monday 31st August 2020
Friday 25th December 2020
Saturday 26th December 2020
Monday 28th December 2020
Friday 1st January 2021
We will open as normal at 08:00 the following day.
Every first Tuesday of the month, all practices in the area close at 13:00 for staff training.
Below are the upcoming Time to Learn dates for 2020:
Tuesday 3rd March CANCELLED - open as normal
Tuesday 7th April
Tuesday 5th May
Tuesday 2nd June
Tuesday 7th July
[AUGUST - NO TIME TO LEARN CLOSURE]
Tuesday 1st September
Tuesday 6th October
Tuesday 3rd November
Tuesday 1st December
Normal opening hours will resume at 08:00 the following day.