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CORONAVIRUS (COVID-19) GUIDANCE

If you suspect you have symptoms of coronavirus, do not come to the surgery. Self-isolate and access 111 online for guidance on your particular circumstances. 

You do not need to contact NHS 111 to tell them you're staying at home.

Stay at home if you have either:

  • a high temperature
  • a new continuous cough

This will help protect others in your community while you are infectious.

Current official guidance from Public Health England is to stay indoors and avoid contact with other people.

In the last 14 days, if have you travelled to the UK from:

 or:

  • you have returned from Italy since 9th March 2020

Stay indoors and avoid contact with other people (even if you have no symptoms). To find out what to do search 'nhs coronavirus' for advice or access 111 online coronavirus service.

if you’ve travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if your symptoms are mild:

  • mainland China outside of Hubei province
  • South Korea outside of the special care zones
  • Cambodia
  • Hong Kong
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

Use the 111 online coronavirus service to find out what to do next.

Do not go to a GP surgery, pharmacy or hospital.

Repeat Prescriptions

Please note that you cannot order your repeat prescription until 10 days before it is due; any items requested early will not be issued, and your request discarded. For further information please read our prescribing policy.

Ordering

To order a repeat prescription there are a few options:

Bring to reception: If you have lost your repeat request counterfoil please write your name, date of birth and contact number and the name of your medication on a piece of paper and hand it to the reception team, or put through the practice letter box if we are closed.

(Note: The Brambles is open Monday, Tuesday and Thursday only.)

Fax:

The New Surgery: 01277 201017

Brambles: 01277 245369 (open Monday, Tuesday and Thursday)

By post: If you enclose a stamped addressed envelope we will post them back to you.

Online: Following registration you can order via the link at the top of this page. To register please bring photo ID to reception and a receptionist will give you your login details. Going forward, we will not register patients nor reset login details by telephone, as this creates unnecessary telephone demand. You will be given a temporary password which you will be prompted to change upon logging in for the first time. Click here to read more.

We do not take repeat prescription requests by telephone to avoid errors*

*with the exception of housebound patients

Collections

You must always allow at least two working days (as of 1st March this is now THREE working days) for your prescription to be processed, and longer at busy times such as Christmas, Easter and Bank Holidays. Doctors sign prescriptions in batches in addition to all their other responsibilities, often at the end of their clinics (and not precisely 48 hours after the request was left, as is often interpreted).

As a guide, if you leave your request on Friday afternoon or Saturday morning it may not be ready for collection until 17:00 Tuesday or Wednesday.

ETP (Electronic Prescriptions Service)

We can now send prescriptions electronically to your pharmacy of choice. Please speak to a receptionist to set this up. Some medication, such as strong painkillers cannot be sent via ETP. If you have a paper prescription is sent to a chemist/pharmacy you may reasonably need to extend the two day processing expectation. Please contact your chemist/pharmacy for advice on their collection schedules from the surgery.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 20th January.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

Pharmacy Arrangements

It may be convenient for you to instruct your chemist to collect your prescription for you, and you should arrange this directly with them. Some pharmacies will deliver to housebound patients.

Patients on repeat medications will periodically be asked to see as doctor for a medication review (see ‘medication reviews’ below).

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review their regular medications. A notification should appear in bold on your repeat slip to advise you in good time.

Please ensure that you book these appointments promptly when asked appointment to avoid unnecessary delays to further prescriptions, and respect that our prescription staff are adhering to prescribing protocol.

 
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