This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

CORONAVIRUS

Due to the lockdown, our door is closed and you can only be invited for an appointment by GP or nurse after being screened by triage first - use eConsult to request an appointment.

STAY ALERT TO STAY SAFE


Everyone must stay alert to help to the spread of coronavirus. Failure to do so puts lives at risk unnecessarily.


With governments easing of restrictions, you can now:

  • form a 'support bubble'* with one other household if you are in a household where there is only one adult
  • attend your place of worship for individual prayer
  • visit any type of shop and some outdoor attractions such as zoos
  • meet outdoors with up to six people from different households, as long as social distancing is observed and you stay at least two metres away from anyone outside of your household or support bubble


* If you or anyone from within your household or support bubble begins showing coronavorus symptoms, you must all stay at home. If you or a member of your support is contacted by the test and trace programme that individual must stay at home; if that individual starts showing symptoms, everyone i the support bubble must isolate.


For more information on meeting people you do not live with, click here.


As before, you must still:

  • stay at least two metres (three steps) away from anyone you don't live with/outside of your support bubble when outside your home
  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitizer gel if soap and water are unavailable
  • wash your hands as soon as you get home
  • cover your nose and mouth with a tissue or your sleeve (not your hands!) when you cough or sneeze
  • put used tissues in the bins immediately and wash your hands afterwards 
  • wear a something that covers your nose and mouth when it's hard to keep away from people, such as in the shops or on public transport

DO NOT GO TO YOUR GP SURGERY, HOSPITAL OR PHARMACY IF YOU HAVE SYMPTOMS OF CORONAVIRUS.

FOR MORE INFORMATION PLEASE SEE OUR PAGE ON CORONAVIRUS GUIDANCE

Repeat Prescriptions

Please note that you cannot order your repeat prescription until 10 days before it is due; any items requested early will not be issued, and your request discarded. For further information please read our prescribing policy.

Ordering

To order a repeat prescription there are a few options:

Bring to reception: If you have lost your repeat request counterfoil please write your name, date of birth and contact number and the name of your medication on a piece of paper and hand it to the reception team, or put through the practice letter box if we are closed.

(Note: The Brambles is open Monday, Tuesday and Thursday only.)

Fax:

The New Surgery: 01277 201017

Brambles: 01277 245369 (open Monday, Tuesday and Thursday)

By post: If you enclose a stamped addressed envelope we will post them back to you.

Online: Following registration you can order via the link at the top of this page. To register please contact reception via eConsult. You will be given a temporary password which you will be prompted to change upon logging in for the first time. Click here to read more.

We do not take repeat prescription requests by telephone to avoid errors*

*with the exception of housebound patients

Collections

You must always allow at least two working days (as of 1st March this is now THREE working days) for your prescription to be processed, and longer at busy times such as Christmas, Easter and Bank Holidays. Doctors sign prescriptions in batches in addition to all their other responsibilities, often at the end of their clinics (and not precisely 48 hours after the request was left, as is often interpreted).

As a guide, if you leave your request on Friday afternoon or Saturday morning it may not be ready for collection until 17:00 Tuesday or Wednesday.

ETP (Electronic Prescriptions Service)

We can now send prescriptions electronically to your pharmacy of choice. Please speak to a receptionist to set this up. Some medication, such as strong painkillers cannot be sent via ETP. If you have a paper prescription is sent to a chemist/pharmacy you may reasonably need to extend the two day processing expectation. Please contact your chemist/pharmacy for advice on their collection schedules from the surgery.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 20th January.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

Pharmacy Arrangements

It may be convenient for you to instruct your chemist to collect your prescription for you, and you should arrange this directly with them. Some pharmacies will deliver to housebound patients.

Patients on repeat medications will periodically be asked to see as doctor for a medication review (see ‘medication reviews’ below).

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review their regular medications. A notification should appear in bold on your repeat slip to advise you in good time.

Please ensure that you book these appointments promptly when asked appointment to avoid unnecessary delays to further prescriptions, and respect that our prescription staff are adhering to prescribing protocol.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website