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Noticeboard

CORONAVIRUS

Due to the lockdown, our door is closed and you can only be invited for an appointment by GP or nurse after being screened by triage first - use eConsult to request an appointment.

STAY ALERT TO STAY SAFE


Everyone must stay alert to help to the spread of coronavirus. Failure to do so puts lives at risk unnecessarily.


With governments easing of restrictions, as of 4th July you can now:

  • meet in groups of up to two households (your support bubble counts as one) in any location - indoors or outdoors, public or private. You don't always have to meet with the same household, it can be different households at different times. You still need to maintain social distancing from anyone not within your household or bubble. This change doesn't affect the support you receive from your carers
  • when outside you can continue to meet in groups of up to six people from different households, following social distancing guidelines
  • venues and businesses such as restaurants, cinemas, visitor attractions, hotels, campsites and pubs can open - but certain premises where risk of transmission may be higher will remain closed
  • other public spaces, such as libraries, community centres, places of worship, outdoor playgrounds and outdoor gyms will be able to open
  • stay overnight away from home with your own household or support bubble, or with members of one other household
  • it is against the law to gather in groups larger than 30 people, except for a limited set of circumstances to be set out in law

You should not:

  • gather indoors in groups of more than two households (your support bubble counts as one household) - this includes when dining or going to a pub
  • gather outdoors in groups larger than six people from different households; gatherings of larger than six people should only take places if everyone on from just two households
  • interact socially with anyone outside of the group you are attending a place with, even if you see someone you know, for example in a restaurant, place of worship or community centre
  • hold or attend celebrations (such as parties) where it is difficult to attend social distancing
  • stay overnight away from home with members of more than one other household (your support bubble counts as one household)

Gatherings of more than 30 people are not allowed, apart from some limited circumstances to be set out in law.

For more information please visit the uk.gov information page.


As before, you must still:

  • stay at least two metres (three steps) away from anyone you don't live with/outside of your support bubble when outside your home
  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitizer gel if soap and water are unavailable
  • wash your hands as soon as you get home
  • cover your nose and mouth with a tissue or your sleeve (not your hands!) when you cough or sneeze
  • put used tissues in the bins immediately and wash your hands afterwards 
  • wear a something that covers your nose and mouth when it's hard to keep away from people, such as in the shops or on public transport

DO NOT GO TO YOUR GP SURGERY, HOSPITAL OR PHARMACY IF YOU HAVE SYMPTOMS OF CORONAVIRUS.

FOR MORE INFORMATION PLEASE SEE OUR PAGE ON CORONAVIRUS GUIDANCE

Practice Management

Mrs Jayne Farmer

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice, making sure the right systems are in place to provide a high quality of patient care. Specific areas include human resources, finance, patient safety, premises, equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services, and also helps to develop extended services to enhance patient care.

Administration

There are several administrative and secretarial staff who work mainly behind the scenes to ensure the smooth running of the practice. Tasks include the processing of:

  • 200-300 prescription requests each day
  • 250 referrals per week
  • 30-40 patient registrations per week
  • Incoming correspondence via internal and external post, plus electronic communications
  • Deductions from practice list
  • Scanning all incoming and outgoing correspondence onto patient records

Reception

The receptionists are your link with the rest of the practice. Please be aware that they do need to ask you questions, as the more information you are able to give them the better they will be able to assist you. Please do not abuse reception staff when they ask for necessary information.

A common misconception is that the receptionists' only job is to 'pick up the phone'; calls are often fairly involved, and need to be seen through.

In addition to taking requests for emergency appointments and booking routine ones, our receptionists do any number of the following (sometimes simultaneously):

  • Giving out prescriptions
  • Booking patient transport to routine hospital appointments
  • Booking emergency ambulances
  • Chasing missing results from hospitals
  • Fielding prescription queries from pharmacies (often acting as their go-between with the GPs)
  • Setting up SystmOnline access
  • Helping new patients complete their registrations/checking registrations
  • Faxing requested information to consultants
  • Speaking to the GP about a prescription query
  • Completing 150-200 tasks per week
  • Taking payments for non-NHS services

It can be very busy at times, so please be patient.

Our receptionists have the right to work in a non-hostile environment, and abuse will not be tolerated. Repeated abusive conduct may lead to your removal from our practice list.

Anything you tell our receptionists will be treated in absolute confidence (the rules of confidentiality apply equally to all practice staff).

 
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