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The New Surgery

8 Shenfield Road, Brentwood, Essex, CM15 8AB

Telephone: 01277 218393

Sorry, we're currently closed. Please call NHS 111

The Brambles (Branch Surgery), Greenwich Avenue, Brentwood, Essex, CM15 4DY

Welcome to The New Surgery

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At The New Surgery, our priority is to provide safe, effective and high-quality care for every patient. To help us do this, we usually ask that you focus on one issue per GP appointment.
Why Only One Problem?
Our standard GP appointments are 10 minutes long. In that time, your doctor needs to:
  • Understand your concern
  • Take a full medical history
  • Examine you if needed
  • Discuss possible diagnoses or options
  • Agree on a treatment plan or next steps
  • Arrange follow-up, tests, or referrals
Trying to cover multiple, unrelated issues in a single appointment makes it harder to do this safely and thoroughly. It can increase the risk of something being missed or rushed — which isn’t in anyone’s best interest.
Is This a Rule?
It’s not a strict rule, but it is a general principle we follow to keep your care safe, focused and effective. If there’s time at the end of your appointment and your GP feels it’s safe to do so, they may be able to address another concern. But this isn’t always possible.
If you have several things you’d like to discuss, we recommend:
  • Prioritising your most important concern
  • Booking a follow-up appointment to cover any other issues
What If My Problems Are Linked?
Sometimes symptoms that seem separate may actually be connected — and your GP will always use their clinical judgement to explore this fully. We won’t ignore anything that’s urgent or could be related.
What If I Need More Time?
If you think you’ll need longer (for example, for mental health support or multiple ongoing conditions), please let our reception team know. We may be able to arrange a double appointment, where appropriate.
Who Sets This Guidance?
This approach follows best practice guidance from:
  • The General Medical Council (GMC), which advises doctors to practise safely and communicate clearly
  • The British Medical Association (BMA), which supports the safe and sustainable delivery of general practice
  • The NHS, which recommends 10-minute GP appointments as the standard nationally
We’re Here to Help
We understand that your health concerns are important, and we never want you to feel rushed. This system helps us give each issue the time and attention it needs, keeping your care safe and effective. Giving us a clear description of your symptoms when requesting an appointment can help us to book the right length of appointment with the right person and in the right time frame.
If you’re unsure what to book or how best to raise your concerns, our team is happy to advise.

Update on tirzepatide for weight management

On 23rd June 2025, it was announced that people living with obesity will be able to begin accessing tirzepatide (Mounjaro®) for weight loss purposes in primary care settings. However, the national roll out does not mean all people will be able to get a prescription for tirzepatide (Mounjaro®) on this day.

Weight management services are locally commissioned at an Integrated Care Board (ICB) level. In mid and south Essex, access to tirzepatide will initially be through specialist weight management services only. Access to tirzepatide (Mounjaro®) through primary care is not expected to start in mid and south Essex until later in 2025.

NHS Mid and South Essex ICB has provided information on tirzepatide on its website – Visit the website for more information

Brentwood lung cancer screening
Did you know lung cancer is the UK’s biggest cancer killer?
Often symptoms don’t show until a later stage. The NHS Lung
Cancer Screening programme identifies lung cancer early when
it’s more treatable, saving more lives.
Lung cancer screening is now available in Brentwood. If you are
aged 55-74 and a smoker or ex-smoker, find out more, visit:
https://eoelungcancerscreening.nhs.uk or call 0300 300 1557
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Pharmacy First
Most pharmacies can help you with seven common conditions without needing a GP appointment.
  • Sinusitis (adults and children aged 12 years and over)
  • Sore throat (adults and children aged 5 years and over)
  • Earache (children and young adults aged 1 year and 17 years)
  • Infected insect bites (adults and children aged 1 year and over)
  • Impetigo (adults and children aged 1 year and over)
  • Shingles (adults aged 18 years and over)
  • Urinary tract infection (women, aged 16 to 64 years)
Visit your Pharmacy First!

Time To Learn dates 2026:
Please note the surgery will be closed in the afternoon between 1pm
and 6.30pm on the following dates for staff training:

Tuesday 3rd February 2026
Tuesday 3rd March 2026
Tuesday 14th April 2026
Tuesday 12th May 2026
Tuesday 2nd June 2026
Tuesday 7th July 2026
Tuesday 8th September 2026
Tuesday 6th October 2026
Tuesday 3rd November 2026
Tuesday 1st December 2026

Group A Strep

Please follow this link for more information.

Group A Strep – What you need to know – UK Health Security Agency (blog.gov.uk)

Out-of-hours GP services are changing

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

· Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses and Health Care Assistants.

· More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.

· Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8.30pm on weekdays, and from 9am to 5pm on Saturdays.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Brentwood Primary Care Network. 

An out-of-hours appointment for New Surgery patients will be carried out by ACE at our Brambles surgery.

These appointments will not be available as walk-in appointments. You will need to book them in advance

To book an out-of-hours appointment, you should contact us in the usual way. Our reception team will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

If you need medical help now but it’s not an emergency, you can also go to 111 online or call 111.

Opening Times

  • Monday08:00am to 06:30pm
  • Tuesday08:00am to 06:30pm
  • Wednesday08:00am to 06:30pm
  • Thursday08:00am to 06:30pm
  • Friday08:00am to 06:30pm
  • SaturdayCLOSED
  • SundayCLOSED

Brambles:

  • Monday08:00am to 06:30pm
  • Tuesday08:00am to 02:00pm
  • Wednesday08:00am to 02:00pm
  • Thursday08:00am to 02:00pm
  • Friday08:00am to 02:00pm
  • SaturdayCLOSED
  • SundayCLOSED