Since the end of March 2021, we have been experiencing exceptional demand – eConsult and telephone call volume has increased by more than 20%. We have put in additional capacity where we can. Please remember our reception team are answering calls as fast as they can and are doing the best with the availability they have – we understand times are frustrating, but please do not take it out on our team, a kind word goes a long way.
Update: COVID-19 Vaccinations
26th January 2021
Q: How do I get a Covid-19 vaccination?
A: Do nothing until we contact you.
We are currently vaccinating patients aged over 75 and frontline healthcare workers.
Eligible patients will receive a text message inviting them to contact the surgery when we have appointments available. These invitations will be sent out in batches to help us manage demand.
Please do not contact the surgery prior to receiving a text message as this will only clog our telephone lines, preventing access for patients who require medical help.
For patients who do not have a mobile, be assured that we will be contacting them directly on their landlines.
Please note: as a surgery we receive an allocation of appointments as they become available. We do not have control over the number of vaccinations that are received or the timing of them. We are working through the eligible groups in accordance with NHS guidelines.
(Vaccinations take place at the Brentwood Centre, Doddinghurst Road.)
Click here to read our practice statement on the changes to the appointment system in light of the coronavirus outbreak.
eConsult is the best way to contact the surgery
Click here for our latest CQC report
CQC report 2016
Click above to view your online record, book appointments or order prescriptions online.
If you have booked a telephone appointment, please ignore the time displayed on SystmOnline. The GP will call you that day, prioritising urgent calls first, but not at the time displayed. We unfortunately cannot prevent telephone appointments from showing on SystmOnline.
Welcome to the website for the New Surgery and Brambles. We are confident that it provides clear help in an easy and convenient format. It was designed with the patients' needs in mind, from checking surgery opening times to letting us know how we're doing.
Our dedicated team are here to treat those minor ailments that occur, as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. We pride ourselves in keeping up with technological innovation; you can now order a repeat prescription and book/cancel an appointment online.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further, and our Patient Participation Group is dedicated to making sure that patient needs and the practice offering are always heading in the same direction.
All parts of the surgery are accessible to wheelchair users; there is a ramp at the entrance, a lift to the first floor, and disabled toilets on both the ground and first floors.
If you are disabled and find it difficult to access our building for any reason, please advise a receptionist who will ask the doctor to visit you at home if appropriate.
Practice leaflet 2019
(Site updated 12/04/2021)