Practice Charter

We are committed to giving you the best service we can. This is possible if we work together. Please help us to help you.

We Will:

• Treat you with courtesy and confidentiality
• Treat you as a partner and discuss your care and treatment with you
• Give you full information on the services we offer
• Provide you with emergency care when you need it
• Refer you to a consultant when your doctor thinks it is necessary
• Refer you for a second opinion when you and your GP agree it is needed
• Give you access to your health records, subject to the Law
• Keep the contents of your health records confidential
• Give you a full and prompt reply to any complaints you make about our services

Please Will You:

• Treat us with respect and courtesy
• Tell us if you are unsure about the treatment we are offering you
• Use the emergency service only in a genuine emergency
• Ask us for a night visit only in a genuine emergency
• Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity
• Keep your appointments and let us know as early as possible if you can not
• Let us know when you change name or address
• Let us know when we have done well
• We welcome suggestions as to how our service can be improved